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FAQs

We specialize in the production of aluminum doors &Aluminum windows, Pergola, sunroom and building materials. Our product range includes a variety of designs and styles suitable for residential, commercial, and industrial applications.

Yes, we offer customization options for our products. We understand that each project has unique requirements, and our flexible manufacturing capabilities allow us to tailor our products to meet specific dimensions, finishes, and other customization needs.

Aluminum alloy doors and windows offer several advantages, including durability, resistance to corrosion, low maintenance, and excellent thermal insulation. They are also known for their sleek and modern aesthetic appeal.

Our products are designed with energy efficiency in mind. We utilize advanced technologies and materials that maximize thermal insulation, reducing energy loss and promoting energy conservation. Additionally, we offer options for double Or multiple glazing and weatherstripping to enhance energy efficiency further.

We offer a warranty on our products, which may vary depending on the specific item. Please contact our sales team for detailed information regarding warranties.

While we primarily focus on manufacturing and supplying products, we can recommend experienced professionals or partner with installation service providers who can assist you with the installation process.

You can easily request a quote or place an order by contacting our sales team. You can reach us through our website, phone, or email. Our team will promptly assist you with your inquiries and guide you through the ordering process.

Yes, we welcome visits to our manufacturing facilities. Please contact our team in advance to schedule an appointment for a factory tour, where you can witness our advanced production processes and quality control measures in action

Yes, at Guangdong D-Top Industry Co., Ltd, we offer dropshipping services for our products. This means that we can directly ship the ordered products to your customers on your behalf. This service eliminates the need for you to hold inventory or handle the shipping logistics.

In addition, we also provide DDP (Delivered Duty Paid) services. With DDP, we take care of all the customs clearance and import duties, ensuring a hassle-free delivery process for international shipments. This service allows you to have peace of mind knowing that your customers will receive the products without any unexpected additional costs or delays.

If the goods are damaged or lost during the transportation process, we have measures in place to provide protection and ensure appropriate handling of such situations. Here’s how we safeguard your interests:

  1. Insurance Coverage: Webuyinsurance coverage for your shipments. This can help mitigate the financial impact in the event of any loss or damage during transit. We can assist in arranging insurance coverage upon request.
  2. Robust Packaging: We understand the importance of secure and durable packaging. Our products are carefully packaged to withstand typical handling during transportation. We employ appropriate packaging materials and techniques to minimize the risk of damage.
  3. Quality Control: Prior to shipment, our quality control team conducts thorough inspections to ensure that the products are in optimal condition. This step helps identify any potential issues before the goods leave our facilities, reducing the likelihood of transit-related problems.
  4. Reliable Freight Partners: We work with reputable and reliable freight partners who have a proven track record in handling shipments with care. These partners are experienced in managing various transportation challenges and have appropriate measures in place to mitigate risks during transit.
  5. Tracking and Communication: We provide tracking information for shipments, enabling you to monitor the progress of your goods during transit. In case of any issues or delays, our customer service team will promptly communicate with you, assisting in resolving any concerns.
  6. Claims and Compensation: In the unfortunate event of loss or damage, we have a claims process in place. Please notify us as soon as possible, providing all relevant details and supporting documentation. We will work closely with you to assess the situation and take appropriate steps to provide compensation or replacements, as determined by the circumstances.

Please be aware that specific terms and conditions may apply, and it is crucial to review and understand the details provided in our terms of sale and shipping agreements. Our dedicated customer service team is available to address any inquiries and provide further guidance regarding these matters.